Returns & Exchanges

At Rockford Chimney, we stand behind the quality of our chimney liners and components, offering a 30-day return window for unused items in their original packaging to ensure your installation project is a success. Please note that custom-fabricated components and custom-length liners are non-refundable once production has commenced.

Return Process

• 1.
  Request Authorization

  Contact our customer service team via email or phone to receive a Return Merchandise Authorization (RMA) number and the correct return shipping address for your specific components.

• 2.
  Secure Packaging

  Carefully pack your items in their original boxes with all protective materials to prevent damage during transit; ensure the RMA number is clearly marked on the outside of the package.

• 3.
  Ship the Item

  Send your return via a trackable shipping carrier such as UPS or FedEx, and retain your tracking number until the return is processed at our warehouse.

• 4.
  Inspection and Refund

  Once our team inspects the returned items for resale condition, we will issue a refund to your original payment method, minus any applicable restocking fees, within 5-7 business days.